Rooms will be available from 3.00 p.m. of the day of arrival until 11:00 noon on the day of departure.

You can request an early/late check-in while making the reservation. Please note that the property cannot always accommodate this request; they will be happy to let you have your room early upon arrival if there is availability.

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

When proceeding with the booking please indicate that you prefer smoking room. Kuoni Congress cannot guarantee this request.

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. You can change or cancel your booking free of fees up (except for non-refundable rates) to 11 days before the arrival. This is written in the room conditions and in your confirmation.

Yes, you can but please take note that:

• Added costs, if any, are not included in the reservation price.
• During the online booking process please place your request for any extra bed/cot in the Special Requests box provided.
• If you’ve already booked your room, just send us an e-mail to request an extra bed.

Prices include breakfast, VAT and city tax.

The price we show is for the room.

No, we do not charge any fees at all.

Yes, you can cancel or change your booking by sending us an e-mail: travelfira@kuoni-congress.com Please, remember to check the property’s cancellation policy before making any changes to your booking. Non-refundable rooms can have a different cancellation policy. The information about the cancellations policies is in your booking confirmation e-mail.

Cancellation policy varies depending on the booking. Usually you can cancel or change your booking right up to 11 days hours prior to arrival time. You can check whether we will charge you a cancellation fee, under ‘Cancellation and Reduction Policies’. This information is also included in your confirmation email. Please note that non-refundable rooms can have a different policy.

Room specific cancellation information are indicated in the ‘Cancellation and Reduction Policies’ tab. The specific information, relevant to your booking, will also be included in your confirmation e-mail.

It is not possible to change the dates of stay for ‘Non-Refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us by e-mail: travelfira@kuoni-congress.com

Full stay (100%) is required when proceeding with the booking.

As soon as you have completed the booking process the confirmation page appears. We also email with a confirmation letter. Your confirmation includes all of your reservation details.

Please carefully check the inbox and the spam/junk folders for the email address you provided when making the booking. If you need any assistance you can contact us by e-mail: travelfira@kuoni-congress.com